Return policy: 14 days

All purchases made on online, are subject to the discipline of Legislative Decree no. No. 185 of 22/05/1999 dictated in respect of distance contracts, in cases where the delivery of the goods occur at the residence (customer), as such purchases are concluded outside the business premises.

Essentially, this legislation is particularly important as regards the return right reserved to the buyer (customer). In this regard, please note the following:

• Beneficiaries (may exercise the right of withdrawal)
The legislation provides that the right of withdrawal be exercised only by individuals (consumers) acting for purposes that are unrelated to his business. The right of withdrawal, therefore, can not be exercised by legal persons and natural persons acting for purposes related to a business. Excluded from the right of withdrawal also purchases made by retailers or by those who in any way purchase for resale to third parties.

• Meaning (what is the right of withdrawal)
The consumer is entitled to cancel the contract within 14 working days of receipt of goods, returning the asset to which the withdrawal to the seller, who will reimburse the price of the goods returned.
We note that in cases of options trading (the cd. Promotions), in which the purchase of an asset is combined with another product which is sold at a very low price or even free, the right of withdrawal will be legitimately exercised with the return of both goods to be purchased, given the constraint dell'accessorietà good sales compared to the first.

• Exclusions (what to exclude the right of withdrawal)
The right of withdrawal excludes all purchases for which delivery is perfected in a different way from the purchase on line (goods are withdrawn directly from the headquarters of the company
The right of withdrawal does not apply to audiovisual or software products delivered sealed, which have been opened by the consumer.
The right of withdrawal is not applicable to the purchases of less than 25,82 Euro including VAT;
The right of withdrawal applies only if the original product packaging is sealed and undamaged. Will not be accepted and then open products with warranty seals affixed by manufacturers removed.

• Exercise of the Right of Withdrawal (as you exercise the right)
Before contacting, it is appropriate to have the following documents and data:

- Original invoice (indicates the number of order, invoice, customer code);
- The product / code in the case of partial withdrawal, in addition to the purchase invoice;
- Bank on which to obtain the transfer (Cod. ABI - CAB - Current Account of the invoice);

To exercise the right of withdrawal, send a registered letter with return receipt to: at Puntoambiente srl, Viale Piave 58-20831 Seregno (MB)
where you represent that wish to avail themselves of the right of withdrawal, that the products to be returned are in their sealed package and integrates specifying the invoice number, product codes and quantities of merchandise that means return.

The withdrawal can be anticipated by fax at No. 1782745500, by mail to or by telegram. Within 48 hours of sending the telegram or fax you still need to send a registered letter with acknowledgment of receipt. advise whether it is authorized or not the return of the goods, which will be sent to the Client's expense within 48 hours for authorization. advise whether it is authorized or not the return of the goods, which will be sent to the Client's expense within 48 hours for authorization.


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